"...a clear and practical guide covering everything from preparation to closing the circle and an excellent start to deciding whether this approach can help you." Harvey Schachter, Globe & Mail, August 2006
Corporate conflict costs organizations millions of dollars in lost productivity, increased turnover and litigation. Corporate Circles is the first book describing how to resolve internal corporate conflict using a circle process. Fitzgerald uncovers the fallacies that prevent corporations from resolving conflict and identifies the secret to creating a collaborative work group with empathy and trust.
With 15 years of successful law practice behind her, Fitzgerald uncovers the mistaken beliefs that prevent corporations from effectively ending conflict and explains, in depth, why the one-conversation solution works so well. "I have identified the secret to creating a truly collaborative work group - building empathy and trust - and my aim is to help others do the same," says the author. Her research shows that unresolved issues slowly erode productivity and creativity and can cause headaches at all levels of the organization.
Corporate Circles provides a step-by-step process on how to develop and facilitate a corporate circle in any organization. The book explains how to prepare participants and how to effectively follow up. Unlike many conflict resolution techniques, a corporate circle, in a matter of hours, can help even the most dysfunctional group share opinions and perspectives to move past negative feelings.
About the Author:
Maureen Fitzgerald, PhD, is a lawyer and recognized expert in conflict and collaboration. She is the author of six books including Mission Possible: Creating a Mission for Work and Life and a forthcoming title, ONE CIRCLE: Tapping the Power of Those Who Know You Best, due out in Spetember 2006. She has a commerce degree, two law degrees, has taught at two universities and currently lives in Vancouver, BC. Information about her other two books can be found on this website.